Where do you deliver to? We deliver to the UK, Ireland and internationally covering most of the EU, including. All deliveries will require a signature so please ensure someone is present to sign for the item. The couriers will try and deliver the item twice before returning the item to us.
Thanks for shopping with Essex Disco Supplies. Up to 60 days since order. Existing product must return brand new with original contents. Item must be damaged or have a manufacturing fault.
No cost to you unless the item isn't faulty or damaged. Condition must be in'as good as new' and unused. Up to 2 years since order. Cost of sending the item back. Within 60 days since purchasing your package, if you decide you want something with a little better you can send it back to us and we'll happily upgrade your order, however what is sent back to us must return brand new and include your products' original box and all of its original contents and inserts (such as the booklet).Rest assured, our team are entertainment industry experts and are there to listen to and discuss any ideas or issues you have with your product, imparting wise advice on which product would be ideal for your requirements. Customers must pay for any costs related to returning the item as we do not offer a collection service for unwanted items. Please reach out to our customer service to return a faulty or damaged item.
However, if we discover that the product has a manufacturing fault that results in the item being unrepairable we will instead offer a replacement for you. If during our investigation, we've discovered any user error or misuse with the item, we will instead provide you with an engineer report of the problem and advice on how to prevent future damages, as well as reach out to you to discuss proceeding further. To clarify, this is so that we can offer you the highest quality Customer Service and we are able to track your return when it arrives back at the distribution centre. Your return will be evaluated by our engineers to determine the validity of the case at hand, if the product is found to be in a used condition or indeed there is anything missing from or including the original box we reserve the right to deduct reasonable costs in relation to the condition we have received your return. Upon request, we can provide photographs for you to supply to the courier, however, we cannot be held liable for the cost of this loss.
How do I find the item number or product code? The product code of the item is displayed in orange text to the right hand side of the main image in the description. It will be displayed as a seven-figure code e.
Can I amend my order? Before dispatch: you can amend your order, or cancel your order at any time.What if I have not received my order? What if the item(s) received are faulty or damaged?
Please note that a cheque transfer may take up to 10 days to process, however. When will I receive confirmation of my order?
Will you accept offers on price? All of our listings are given a non-negotiable, fixed price.
However, If the item is B-stock, clearance or damaged we may accept offers on price. Will you reserve an item for me? On a case-by-case basis, we may allow you to place a deposit to reserve an order.Our standard deposit is 30% of your gross order value, however this is subject to change depending on the nature of the order. What are my rights of cancellation on reserved items? In the event that you wish to cancel your order after we agreed for you to pay a deposit i. You have reserved an order but not paid the full amount for the order, your deposit is not refundable. This is mainly to cover abnormal costs incurred by us, like (but not limited to) custom products, design work taken place, cancellation of 3rd party contracts e.
Please check the listing for details. Can I come in store and collect my item(s)? Sorry - we do not accept reservations on items. How can I return my item?
It is the responsibility of the customer to return the item. We may have already answered popular enquiries and questions on our FAQ page.
If you have any enquiries, concerns or questions about your order, our policies or any of our products: our friendly customer service and sales team are on hand to assist you with anything you may require. We are open 5 days a week, excluding bank or public holidays & annual holidays.